Industry: Retail and E-commerce
Empower every purchase
Give your customers peace of mind with effortless purchase protection, while boosting your revenue and loyalty with every transaction.
Omnichannel Coverage
Seamless protection across all retail channels.
Smart Risk Assessment
Real-time pricing optimizes conversion and profit.
Automated Claims Processing
Digital claims settled in minutes, automatically.
Drive Customer Retention
Enhance customer trust and encourage repeat purchases by bundling purchase protection with every sale. When shoppers feel confident in their purchases, they are more likely to return and stay engaged with your brand.
Revenue on Autopilot
Create lasting customer relationships by providing peace of mind through extra protection. Protected customers become loyal customers, leading to more frequent visits and sustained business growth.
Relevant insurance solutions
Scaling device protection across telecom retail
A prominent telecommunication player with a vast presence across Western Europe, sought to optimize its device protection offering to improve profitability and customer experience.
Challenge:
With rising customer acquisition costs and narrowing margins on device sales, profitability was under pressure. The retailer’s previous insurance offering faced challenges, including low attachment rates driven by complex pricing structures and slow claims processing.
Solution:
By integrating our device protection platform across their entire retail network, it streamlined the customer experience with dynamic pricing and the ability to activate coverage instantly at the point of sale.
Impact:
Significantly increased the attachment rate of protection plans.
Improved customer satisfaction scores through a smoother, faster process.
Generated substantial additional revenue from the protection plan offerings.
Achieved a marked reduction in claims processing time, leading to more efficient operations.
Driving revenue with embedded retail protection
A leading e-commerce retailer increased conversion and customer trust by embedding seamless product protection into its checkout. Discover how simple, relevant coverage improved attachment rates and created a new revenue stream.
Challenge:
A fast-growing online retailer struggled with low uptake of product protection. Existing insurance options were presented as an afterthought, with unclear pricing and complex terms. Customers often skipped protection, leading to missed revenue opportunities and limited post-purchase support.
Solution:
By integrating our embedded protection solution directly into the checkout flow, we made product protection a natural part of the purchase journey. Customers could add coverage in one click, with clear pricing and instant activation. The fully digital experience ensured that protection felt simple, relevant, and easy to understand, while automated claims handling reduced friction after purchase.
Impact:
Higher attachment rates, with more customers adding protection at checkout.
Improved conversion, as clear and simple coverage increased customer confidence.
Increased revenue per order, by turning protection into a seamless add-on.
Better customer experience, with faster and more transparent claims handling.