Shipping Protection
Every parcel, protected on its way
Cover your customers’ orders against loss, theft and damage in transit. If a parcel goes missing or arrives broken, we handle the claim, and you keep the customer.
- Running shoesSize 42€79.95
- DeliveryTomorrow, 9:00–13:00€4.95
- Shipping protectionLoss, theft and damage in transit€1.95
What it covers, and who pays.
You decide whether protection comes with your shipping or is something your customers add.
Lost parcels
A parcel that never arrives.
Theft from the doorstep
A parcel that’s delivered, then taken before your customer gets to it.
Damage on the way
A parcel that arrives broken.
Included in your shipping
You protect every order and pay for the cover yourself. Your customers simply get the peace of mind.
Added at checkout
Your customers choose to add protection to their order, for a small amount.
What your customer goes through.
From the order to a claim settled.
From your shop
Your order is on its way
Running shoes, size 42
Delivery: tomorrow, 9:00 to 13:00
Shipping protection: active
- Policy.pdf
Protected with the order
Your customer adds shipping protection in your checkout, or gets it with every order when you include it. It’s active within seconds of the order being placed.
Report a problem
- Lost in transit
- Arrived damaged
- Photo of the damageAdded
Reported in a few steps
If the parcel goes missing or arrives broken, your customer reports it online, with a photo when there’s damage.
Your claim
Order 10482
- ReportedArrived damaged
- Claim approved
- New pair on its way
Sorted quickly
We handle the claim from the first report to the outcome, so a lost or broken parcel doesn’t end the relationship.
Who does what.
You choose who pays for it. We take care of the rest, the risk carrier included.
Your part
Offer it at checkout, or include it in your shipping.
A lost or broken parcel becomes a claim we handle, not a cost you absorb. When your customers add protection at checkout, you earn commission on it.
Our part
- Design the cover and set the price for your products
- Find the A-rated risk carrier that fits, and deal with it for you
- Hold the licences and take care of the rules
- Issue every policy and send the documents
- Answer your customers’ questions at any hour, with an AI assistant and our team behind it
- Handle every claim for a parcel that’s lost, stolen or damaged, with AI checking the documents
- Show your sales, claims and commission in your portal
Let’s talk about how you ship.
David shows you how shipping protection would fit your checkout, and what it takes to go live.
David GeierChief Commercial Officer
Questions, answered
Who pays for shipping protection?
You decide. Include it in your shipping and pay for it yourself, or let your customers add it at checkout.
Who carries the risk?
An insurer, the risk carrier, so the risk never sits with you. Fidamy is a managing general agent (MGA): we design the cover, run every policy and every claim, and find the A-rated risk carrier that fits best, or work with the insurer you already have.
Can we change risk carrier later?
Yes. We work for you, not for one insurer, so when your needs change we can change risk carrier.
Who handles the claims?
We do, from the first report to the outcome.
What does it cost us?
Nothing to set up and no monthly fees. Include it in your shipping, or let your customers add it at checkout and earn commission on it.
How do we add it to our checkout?
With Fidamy Hosted or a plugin for Shopify or Magento, you can be live within days. With Fidamy Headless you build it into your own checkout on our API, at your own pace.
Can the protection carry our brand?
In most setups, yes: your brand alone, or yours beside ours.
Protect every order you ship.
Book a demo and see how shipping protection fits your checkout.