The Phone Lab

When a phone breaks, the policy document matters far less than one question: how fast can I get it fixed? The Phone Lab has built its business around that question.

Founded in Amsterdam, The Phone Lab repairs phones, tablets and laptops in 19 stores across 15 Dutch cities, with a 30-minute repair service. It is an Apple Independent Repair Provider and an OPPO repair partner, offers a lifetime warranty on its repairs and scores 9.5 out of 10 from more than 12,000 customer reviews. In 2025 it raised €2.5 million to keep growing, including into Belgium and Germany.

Repair-first claims from day one

When Fidamy's electronic device insurance went live in September 2025, The Phone Lab was there as its launch repair partner. The aim was simple: every claim should end with a repaired device, as quickly as possible.

How a claim becomes a repair

1. The customer files a claim online and chooses a walk-in or send-in repair at The Phone Lab.
2. Fidamy assesses the claim. Once it is accepted, a work order goes to The Phone Lab automatically through its API.
3. The Phone Lab sends the customer a booking link, and the customer picks a store and a time that suit them.
4. The device is repaired. Status updates and repair costs flow back to Fidamy, and the customer simply pays their excess in store.

Because every work order and every repair cost is recorded through the API, invoicing between The Phone Lab and Fidamy reconciles against the same data, which keeps administration light on both sides.

Expertise when it counts

The Phone Lab's technicians also support Fidamy with device inspections when a claim needs a closer look, bringing hands-on repair expertise directly into the claims process.

Why it matters for every partner

Every retailer that offers Fidamy protection benefits from this set-up. Their customers get a fast, professional repair at a nationally recognised specialist, and the protection they bought delivers exactly what it promised.